Information we collect
We may collect contact details, business information and enquiry content that you voluntarily submit through our forms, email or demo process.
When providing services, we may process channel identifiers, messages, lead information, configuration data and technical logs as required for the agreed workflow.
How we use information
We use information to respond to enquiries, provide and support services, secure our systems, improve workflows, meet contractual obligations and comply with applicable law.
We do not sell personal information.
Platform and service providers
SoEngage may rely on Meta platforms, hosting providers, communication services, analytics, integration endpoints and other processors required to provide the service. Their own terms and privacy practices may also apply.
Retention and security
Information is retained only for legitimate business, contractual, operational or legal purposes. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.
Your choices
You may request access, correction or deletion of personal information, subject to legal, security and contractual requirements. Marketing messages include applicable opt-out mechanisms.
Contact
For privacy questions or requests, contact hello@soengage.co.