SoEngage Premium | High-Energy Automation

Introduction

We/The Company/Esdy

We (Esdy Information Systems Private Limited) Alias ESDY.
Legal Name : Esdy Information Systems Private Limited
CIN : U72900TG2016PTC112953
GSTIN : 36AAECE4416F2ZW
Address : 4th Floor, Shivalik Plaza, Above SBI Bank, Opp. Virinchi Hospital, Road No 1, Banjara Hills, Hyderabad, Telangana, India - 500 034.
Email : info@esdy.in
Official Websites : www.esdy.in / www.soengage.co / www.soengage.ai / www.nylabi.com SoEngage is product of Esdy

Last Updated: 27th January, 2026

Welcome to SoEngage’s Privacy Policy. This Privacy Policy explains how SoEngage (“we”, “our”, or “us”) collects, uses, processes, and protects your personal data when you access or use our platform, website, and services. We are committed to safeguarding your privacy and ensuring transparency in how your information is handled.

About SoEngage

SoEngage is an AI-powered engagement automation platform that enables businesses, creators, and brands to automate social media interactions. In providing these services, we may collect and process certain personal data necessary for platform functionality, analytics, and service improvements.

Personal Data We Collect

We may collect personal data that you voluntarily provide or that is generated through your use of our services. This may include your name, email address, login credentials, billing details, social media account identifiers, engagement metrics, and communication preferences.

Additionally, we may collect technical information such as IP address, browser type, device details, usage logs, and cookies to improve platform performance and security.

How We Collect Personal Data

We collect personal data when you register an account, subscribe to our services, configure automation workflows, contact support, or otherwise interact with our platform.

Data may also be collected automatically through cookies, analytics tools, and system logs when you access our website or services.

How We Use Your Personal Data

We use personal data to provide, maintain, and improve our services, personalize user experience, process transactions, deliver customer support, and enhance platform security.

Your data may also be used for analytics, performance monitoring, fraud prevention, legal compliance, and feature development.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, remember preferences, and improve functionality.

You may choose to disable cookies through your browser settings; however, some platform features may not function properly.

Disclosures of Your Personal Data

We do not sell your personal data. We may share information with trusted service providers, payment processors, analytics partners, or legal authorities where required.

Disclosures may occur to comply with legal obligations, enforce our Terms, or protect rights, safety, and platform integrity.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, update, or delete your personal data.

You may also request restriction of processing or data portability by contacting us through official support channels.

Account Deletion

You may request account deletion at any time via account settings or support. Upon deletion, personal data will be removed unless retention is required by law.

Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Policy Updates

We may update this Privacy Policy periodically. Changes will be reflected with an updated revision date. Continued use of services constitutes acceptance.

Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us via the official SoEngage website or support channels.

Privacy Policy

1. Company Information

2. Product Disclosure

3. Scope of This Policy